Question 1

Do you groom both cats and dogs?

Accepted Answer

Yes! Our Eccleshall salon offers dedicated cat grooming in a quiet upstairs area, alongside full dog grooming services available at all our salons. We also offer cat grooming at our salon in Stoke

Question 2

Can you handle large dogs or anxious pets?

Accepted Answer

Absolutely. Each salon is equipped with professional grooming tables and designed with a calm, open layout to help nervous pets feel comfortable and relaxed during their visit.

Question 3

Where can I park when visiting Posh Paws?

Accepted Answer

• Eccleshall: Dedicated pick-up/drop-off zone outside the salon 
 • Stone: Free retail parking directly outside the salon 
 • Stoke: Private customer parking on Turner Street
 • Newcastle-under-Lyme: Parking spaces at the front and rear of the salon

Question 4

When was Posh Paws founded?

Accepted Answer

Posh Paws opened its first salon in Eccleshall, Staffordshire, in October 2023. Since then, we’ve expanded to Stone, Stoke and Newcastle-under-Lyme, maintaining our commitment to excellent pet grooming and customer service.

Question 5

What makes Posh Paws different from other pet grooming salons?

Accepted Answer

We combine expert grooming with a welcoming, open-plan salon design, allowing pets to enjoy visual stimulation and owners to observe the care provided. We also use state-of-the-art equipment, offer advanced booking systems, and run a rewarding loyalty programme to enhance your experience.

Question 6

What is included in the Full Groom & Style?

Accepted Answer

This service is ideal for dogs over six months old. It includes a coat assessment to select the best Bugalugs shampoo, pre-clipping for long coats if necessary, nail trimming and grinding, bathing, drying, breed-specific grooming, and an optional cologne spray for a polished finish.

Question 7

What is Hand Stripping?

Accepted Answer

Hand stripping is a grooming technique that removes dead hairs by hand to maintain the natural texture and colour of certain breed coats. It promotes healthy coat growth and prevents skin irritation.

Question 8

What does the Deshedding service include?

Accepted Answer

Our deshedding treatment removes loose undercoat hair using specialised tools, reducing shedding and helping your dog stay comfortable—perfect for thick or double-coated breeds.

Question 9

What is the Bath & Brush service?

Accepted Answer

This service provides a thorough wash with a suitable shampoo, followed by drying and brushing to remove loose hair and tangles. Ideal for dogs who need a fresh coat but not a full groom.

Question 10

What options are available for Cat Grooming?

Accepted Answer

• Cat Groom: Routine brushing and minor matt removal 
 • Cat Deshedding: Removes loose undercoat to reduce shedding 
 • Cat Coat Clip-Off: Clipping for severe mats or tangles

Question 11

What is the Emmi Pet Dental Cleaning procedure?

Accepted Answer

Emmi Pet is an ultrasonic dental cleaning that gently removes plaque and tartar without discomfort. It improves breath, reduces gum inflammation, and supports overall oral health between vet visits.

Question 12

Do you check pets’ health during grooming?

Accepted Answer

Yes! Our groomers inspect your pet’s ears, teeth, coat, and hygiene areas during every session to ensure they stay in optimal condition.

Question 13

What optional extras can I add to my groom?

Accepted Answer

Add face and bum trims, anal gland expression, ear plucking and cleaning, or nail clipping to any grooming appointment.

Question 14

What is included in the Posh Paws Pamper Package?

Accepted Answer

For £10 extra, enjoy: 
 • Blueberry facial to cleanse and soothe skin 
 • Deep conditioning for a soft, shiny coat 
 • Deluxe pawdicure including soak, steam wrap, trim, and balm massage 
 • Relaxing deep coat massage 
 • Cleansing ear wash

Add an Emmi Pet ultrasonic dental clean for just £20 during your appointment.

Question 15

What is the Wags & Rewards loyalty programme?

Accepted Answer

Launching July 2025, earn 1 point per £1 spent on grooming, retail, and more. Redeem points for discounts, free services, and exclusive perks such as pamper packages and dental cleans.

Question 16

How do I sign up for Wags & Rewards?

Accepted Answer

Sign up easily by scanning the QR code in our salons or online, or visithttps://app.loyalty.dog/l/0dHcQupltkd.(https://www.google.com/url?q=https://www.google.com/url?q=https://app.loyalty.dog/l/0dHcQupltkd&sa=D&source=editors&ust=1752331536610526&usg=AOvVaw22vr6DOdVJKebA5UY76-1D&sa=D&source=docs&ust=1752331536658612&usg=AOvVaw1Sy19EINNm3ODO6bm7M4_K) Receive a digital loyalty card for Apple Wallet or Google Wallet.

Question 17

What grooming products do you use?

Accepted Answer

We use Bugalugs shampoos and conditioners, formulated for all coat types and sensitive skin, ensuring your pet’s coat stays healthy and beautiful.

Question 18

What kind of food and treats do you recommend?

Accepted Answer

We stock Prime Raw Dog Food for balanced nutrition, Premium Raw Treats like Sprats, Chicken Necks, Duck Necks, and Salmon Chunks for high-protein rewards, and Natural Dog Treats that are wholesome and additive-free.

Question 19

Where are your salons located?

Accepted Answer

• Eccleshall, Staffordshire: Spacious salon with cat grooming upstairs 
 • Stone, Staffordshire: Refurbished salon in a busy retail area with free parking 
 • Stoke, Birches Head: Boutique salon with dedicated parking and a natural dog treat bar 
 • Newcastle-under-Lyme, Staffordshire: our latest addition to the family and is located along the busy A53

Question 20

Who manages each salon?

Accepted Answer

• David Charlton: Chief Pup Officer and Founder 
 • Nattalie: Eccleshall Salon Manager 
 • Francesca: Stone Salon Manager 
 • Charlee: Stoke Salon Manager, qualified in dental cleaning 
 • Beth: Newcastle-under-Lyme Salon Manager

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